SHIPPING QUESTIONS

What are your shipping fees?

shipping for Canadian and USA guests

Do you ship to PO boxes or APO/FPO addresses from the US website?

Yes, we ship to P.O. boxes or APO/FPO addresses in USA.

When will my order be shipped? When will it arrive?

If your order was placed Monday through Thursday it will be shipped the next day or the third day. If your order was placed on Friday, the order will be shipped on Monday. You will receive an email confirmation once your order has shipped.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

How do I know that my order has been shipped?

When your order has been shipped, we will send you an email with your tracking number.

What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday, your package will not ship until after the weekend. Although most orders are shipped the next day, please take weekends and holidays into account when considering the shipping date.

What countries do you ship to? What about duties? Is there anywhere you don’t ship?

Orders placed on the US website can only be shipped within US and Canada. Shipments outside of the US will be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Keep in mind that when you are ordering from the US website, all dollar amounts are presented in US currency. If you are ordering with a Canadian credit card, the charges to your credit card will reflect the current exchange rate from CAD to USD. Additionally, your bank may charge you an additional International transaction fee for these orders. We cannot estimate what these charges may be. For more information, please check with the bank that issued your credit card.